Return requests must be initiated within 7 days from the delivery date.
Products must be unused, unopened and in their original packaging.
Opened or used cosmetic products are strictly non‑returnable.
Items marked as Final Sale or free gifts are also non‑eligible for return.
2. How to Initiate a Return
Reach out via WhatsApp or phone at +91‑8511663868, or through email at info@kaynatprincess.com.
Please include your order number, reason for return, and photos, if applicable.
3. Inspection & Processing
Once the returned item is received and inspected to confirm it meets return conditions, we will process your refund.
The inspection and refund initiation process usually takes 5–7 business days.
4. Refund Details
Refunds are issued to the original payment method used.
You will receive a confirmation once your refund has been processed.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, providing clear photographs.
In such cases, we will offer either a replacement or a full refund.
What Is Not Returnable
Opened, used, or partially used cosmetics
Final Sale items
Complimentary gifts
Contact Information
WhatsApp / Phone: +91‑ 8511663868
Email: info@kaynatprincess.com
Summary Table
Condition
Return Eligibility
Within 7 days of delivery
✅ Yes, if unused & sealed
Opened or used cosmetics
❌ No
Final Sale or free gift
❌ No
Damaged or incorrect item (within 48h)
✅ Replacement or refund
Please ensure your return request complies with this policy to ensure timely processing. If you have any concerns or need assistance, feel free to contact their customer support via WhatsApp or email.
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